1. What types of jewelry do you offer?

We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, and customized pieces. Our collection includes gold, diamond, and gemstone jewelry.

2. Is your jewelry made of real gold and diamonds?

Yes, we use authentic and high-quality materials. Each product description specifies the metal type and gemstones used. We also provide certificates of authenticity for certain items.

3. Do you offer customization or personalized jewelry?

Yes, we specialize in custom jewelry. You can personalize pieces by selecting materials, engraving names, or designing unique jewelry with our experts.

4. How do I find my ring size?

We provide a size guide on our website to help you measure your ring size accurately. You can also visit a local jeweler for precise sizing.

5. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment gateways. All transactions are processed securely.

6. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Additional customs fees may apply for international orders.

7. How long does delivery take?

Delivery times depend on your location and the product ordered. Standard orders usually take [X] days, while customized pieces may take longer.

8. What is your return and exchange policy?

We accept returns and exchanges within [X] days of delivery, provided the item is in its original condition. Customized jewelry may not be eligible for returns. Please review our return policy for more details.

9. Do you provide a warranty on your jewelry?

Yes, our jewelry comes with a limited warranty covering manufacturing defects. Normal wear and tear or accidental damage are not covered.

10. How do I take care of my jewelry?

To maintain your jewelry’s shine, store it in a dry place, avoid contact with chemicals, and clean it regularly with a soft cloth.

11. Do you offer gift wrapping?

Yes, we offer gift wrapping and personalized messages for special occasions. You can select this option at checkout.

12. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.

13. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team immediately with your order details and images of the product. We will assist you in resolving the issue.

14. How can I contact customer support?

You can reach us via email at dornivaa@gmail.com or call us at +91 70416 26264. Our team is available 9:00 AM to 7:00 PM to assist you.

If you have any other questions, feel free to contact us. We're here to help!