1. Welcome to Dornivaa Website, These Shipping & Returns Policy govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our site.

2. Shipping Policy

Processing Time:

• Orders are processed within X business days, excluding weekends and holidays.
• Customized or made-to-order items may take additional time, which will be specified on the product page.

Shipping Methods & Delivery Times:

• Standard Shipping: Estimated delivery within [X] days.
• Express Shipping: Estimated delivery within [X] days.
• International Shipping: Estimated delivery within [X] days (varies by location and customs processing).

Shipping Charges:

• Shipping fees are calculated at checkout based on the delivery location and selected shipping method.
• Free shipping may be available for orders above [X] amount.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order through our website or the courier service’s tracking portal.

Customs & Duties:

• International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
• We are not responsible for any delays due to customs clearance.

Delivery Issues:

• If your order is delayed or lost, please contact our customer service team at [Your Contact Email].
• We are not responsible for incorrect shipping addresses provided by the customer.

3. Returns & Refunds Policy

Eligibility for Returns:

• Returns are accepted within [X] days of delivery.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Customized, engraved, or personalized items are not eligible for return.

Return Process:

• Contact our support team at [Your Contact Email] to initiate a return request.
• Ship the item back to the provided return address using a trackable shipping service.
• Once received and inspected, we will notify you about the refund or exchange status.

Refund Policy:

• Refunds are processed within [X] business days after approval.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges:

• Exchanges are available for defective or incorrect items. Please contact us within [X] days of receiving your order.
• If the desired replacement is unavailable, a refund will be issued.

Non-Returnable Items:

• Personalized or custom-made jewelry.
• Earrings (for hygiene reasons).
• Gift cards and promotional items.

Damaged or Incorrect Orders:

• If you receive a damaged or incorrect item, please contact us immediately with order details and photos of the issue.
• We will cover the return shipping costs for incorrect or defective products.

4. Contact Us

For any questions regarding our Shipping & Returns Policy, please contact us at:

• dornivaa@gmail.com
• Katargam, Surat, Gujarat - 395004.
• +91 70416 26264