1. Overview

At Dornivaa, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a refund policy subject to the terms outlined below.

2. Eligibility for Refunds

- Refund requests must be made within 10 days of receiving the order.
- The item must be unused, unworn, and in its original packaging with all tags and certificates included.
- Custom-made, engraved, or personalized jewelry is non-refundable.
- Earrings and other hygiene-sensitive items cannot be returned for safety reasons.

3. Refund Process

1. Contact our support team at dornivaa@gmail.com to request a refund.
2. Provide your order number and reason for the return.
3. Once approved, ship the item to our return address using a trackable shipping service.
4. After inspecting the returned item, we will notify you of the refund approval or rejection.

4. Refund Timeframe

- Approved refunds will be processed within 4 business days.
- Refunds will be credited to the original payment method used at checkout.
- Shipping fees are non-refundable unless the return is due to an error on our part.

5. Non-Refundable Items

- Gift cards and promotional items.
- Customized or engraved jewelry.
- Items returned after the eligible refund period.

6. Defective or Incorrect Items

- If you receive a damaged or incorrect item, please contact us within 2 days with photos of the issue.
- We will provide a free return label and either issue a full refund or send a replacement.

7. Exchanges

- We offer exchanges for incorrect or defective items.
- If the replacement item is unavailable, a full refund will be provided.

8. Late or Missing Refunds

- If you haven’t received a refund within the expected timeframe, check with your bank or payment provider.
- If the issue persists, contact us at dornivaa@gmaill.com.

9. Contact Us

For any questions regarding our Refund Policy, please contact:
Email: dornivaa@gmail.com
Adress: 2nd Floor, Building No, 89/A/3, Opp. Venus Jewels, Vasta Devdi Road, Katargam, Surat, Gujarat, 395004.
Phone: +91 70416 26264